DO I NEED TO KEEP THE DRYING EQUIPMENT ON 24/7?
If the equipment is NOT turned off it will be in your home fewer days than if you keep on turning it off. Most equipment is left on site 3-5 days but can be longer due to the severity of the water damage. Please do not move equipment in your home as it is strategically placed for best results.
WHEN DO I PAY MY INSURANCE DEDUCTIBLE?
Insurance deductibles are collected at the beginning of a claim.
WHAT HAPPENS TO DAMAGED CONTENTS?
This is dependent on the insurance company. A list of non-restored items will be provided to the adjuster by yourself or the restoration company. Once we have been given the all clear from the adjuster we can then remove these damaged items from your home.
WHEN WILL THE REPAIR START?
Once the emergency process has been completed (e.g. your home is dry), we will provide our quote to the insurance company for review. Once the adjuster approves the repair we will be in touch with regards to the repair process.
Work authorizations – We will require you to sign a work authorization before any work commences. There will be two work authorizations required in a water loss; one for the emergency portion and one for the repair.
CAN I MAKE CHANGES IN THE SCOPE OF WORK FOR THE REPAIR OR UPGRADE ITEMS?
Any work that is an alteration (e.g. changing vinyl to tile) will be considered an upgrade. This can be discussed with your Project Manager and there will be a cost associated to this that you will be responsible for.
STILL HAVE QUESTIONS?
We know these situations can be stressful, but that’s why we’re here. Please contact us if you have any more questions or concerns.